[arboundy]

EDIT: In the interest of working in good faith and looking forward I have removed the specifics of my particular experience and would rather focus on the feedback below.

Update 6th June 2013:

I had what I hope will be a beneficial conversation for everyone with Chad this morning. He was receptive to my experiences and observations and was extremely professional.

I say this as I do not want to mud a business or its personnel, but as a struggling repeat customer I do have a responsibility of accurately and calmly passing on my concerns.

Additionally, coming from a manufacturing and retail background I am more than aware of the challenges Australian small businesses are faced with. I’m not saying this to retract; rather I am happy to continue in good faith.

Without getting into specifics I suggested that there were two revenue streams, the "Mum & Dad" general hobbyists' and the addicted tragics (like me). For us tragics, if we want a $400 plus 6S model with 17 channels we would understand longer delivery times - we just want them communicated accurately.

In my example my order is a number of weeks away and because I want that model I am prepared to wait. Naturally if delivery exceeds the predicted due date I will enquire and expect feedback.

I don’t want to be a romantic but the reality is Australians should support local companies when they can, and in some cases for eclectic purchases this may have a different lead time.

The challenge for local business is that they have to combat the international option with great service, accurate information and after sales care. The challenge for customers it to enforce feedback civilly and constructively.

I look forward to smoother experiences in the future.